I would like to thank you for the services you provided whilst cutting four keys for my mother’s unit in Edith St Wynnum. On advising the initial set of four keys were not suitable you re-cut them and provided four more. These too were not suitable and you then had one of your staff visit her residence within minutes of my advice and appraise the situation. That resulted in the staff member removing the lock and returning to your shop to further appraise the situation. This resulted in a further cutting of keys, re-visiting the residence and re-installing the lock whereupon the matter was brought to a successful conclusion.
This was done in a friendly atmosphere and at no extra cost to the customer.
Well done and thank you for your assistance.
Regards George M